Jessica Luu - Product Design

Hi I'm Jessica 👋

Empathy-driven designer creating calm, trustworthy experiences for complex, high-stakes systems.

12+ years leading product design across healthcare, cybersecurity, and data platforms.

Mentorship

Benchmarking UX in regulated systems

Raising quality standards for genomic sequencing workflows

Case Study

Aligning product strategy

Unifying Malwarebytes’ consumer security platform

Case Study

Visit app

Malwarebytes

Human-centered security automation

Balancing speed, ambiguity, and user trust in the browser

Case Study

Visit App

Malwarebytes

Clinical workflow transformation

Decluttering high-density MRI views for safer decision-making

Case Study

Ways of working 💡

Operating Principles

Skills that I use to create world-class products

Product Leadership

I lead products from discovery to delivery, grounded in UX principles and systems thinking.

Research Rigor

I design research programs that uncover patterns, validate risk, and set measurable UX standards.

Research Rigor

I design research programs that uncover patterns, validate risk, and set measurable UX standards.

Design Strategy

I align product vision, user needs, and business goals to create scalable systems.

To make outstanding UX work, it still needs polished visual design in which I excel as well.

Design Strategy

I align product vision, user needs, and business goals to create scalable systems.

Rapid Prototyping

I use prototypes to de-risk complexity early and accelerate alignment across teams.

Rapid Prototyping

I use prototypes to de-risk complexity early and accelerate alignment across teams.

Facilitated Alignment

I run structured workshops that turn ambiguity into clarity and momentum.

I conduct workshops to come up with new ideas and to promote cross-functional ideation.

Facilitated Alignment

I run structured workshops that turn ambiguity into clarity and momentum.

Team Leadership

I create environments where teams align quickly and move with confidence.

Team Leadership

I create environments where teams align quickly and move with confidence.

Testimonials 💡

Don't believe me - hear it
from the others

Don't believe me - hear it from the others

"Beyond technical skills, Jessica imparted invaluable soft skills and consistently pushed me out of my comfort zone, helping me grow both personally and professionally. She has shown me that effective management is about nurturing individual growth and wellbeing, and supporting each team member's journey towards self-discovery.

-Alissar Makhlouf - Senior Product Designer

"Jessica is one of the best UX designers that I've worked with in my career! She was able to meet super-tight deadlines and the designs led to an increase of leads by over 500%! I highly recommend Jessica and look forward to working with her again in the future."

-Denmark Francisco -Fractional CMO

"She approaches each healthcare UX challenge thoughtfully and with purpose, whether it is diving into regulatory requirements, taking on research or PM responsibilities, or finding the right balance between lab/patient needs and business goals."

-Amanda Lyons -UX Research Strategist

"I can't say enough good things about you and how I really appreciated your willingness to partner with the team, even during extraordinarily challenging circumstances."

-Becky Dubrow -Director of Product Management

Hi, I'm Jessica! 👋

Over 12+ years, I’ve designed complex, high-stakes products across healthcare, cybersecurity, and data platforms. I’m driven by empathy, guided by ethics, and committed to building systems people can trust - and teams that feel safe doing their best work.